Dispute a Transaction

Gather any receipts or emails to support your claim and if you suspect fraud, your card will be closed and replaced. Complete the online form here and submit it to receive confirmation.

What to Expect:
We’ll respond within 30 days and may request more information; there are no fees or interest on the disputed amount during the review, and you’ll be notified once a decision is made.

Report Phishing

• If you believe you have received a suspicious email or text that pretends to be from us, please forward the email or text as an attachment to reportphish@fnbo.com.
• If you have clicked on a link or believe you may have unintentionally compromised your account information, contact us immediately using the phone number on the back of your credit or debit card.
• You can also report scams and suspicious calls, emails, and text messages to the U.S. Federal Trade Commission as well as confirmed cases of identity theft.

Report Fraud

To report fraud on your account please email us at reportfraud@fnni.com. To expedite your request, call the Fraud and Disputes Contact Center at 888-530-3626 (Option 3 then Option 2) or call the number on the back of your card at your earliest convenience, open 24 hours a day, 7 days a week. Otherwise, we will review your request within 24-48 hours.

Please note, when we call you we will not ask for any personal identifying information such as Social Security Number, Date of Birth, etc.  If you receive a call claiming to be from asking for this information, please hang up and call the number on the back of your card.

For more information on phishing and different types of fraud, please visit the Security Center.